Felix D.-S. drags the shovel across the frost-heaved soil, the sound echoing like 22-grit sandpaper against a raw nerve. He is 42. For 12 years, he has occupied the quietest corner of the workforce, tending the grounds of a cemetery where the clients never complain and the silence is a heavy, physical presence. But today, tucked inside the damp shadows of the equipment shed, Felix is staring at a tablet with 52 percent battery. He isn’t looking at soil density charts or irrigation schedules. He is staring at a LinkedIn ‘About’ section, his thumb hovering over the ‘save’ button with the kind of existential dread usually reserved for the people he buries. He has finished his training. He is now, on paper, a practitioner of human change. But as he tries to translate 12 years of dirt-stained wisdom into a digital signal of credibility, he hits a wall that no shovel can penetrate.
He has written 102 versions of this single paragraph. In some, he sounds like a corporate robot that has swallowed a thesaurus; in others, he sounds like a desperate beggar hawking magic beans at a village fair. The frustration is a cold knot in his chest. It reminds me of the 32 minutes I spent last week-in the dead heat of July-untangling a massive, knotted ball of Christmas lights in my garage. There was no practical reason to